Today we’d like to introduce you to Mark Reinhart II.
Hi Mark, we’d love for you to start by introducing yourself.
I started working with my dad in the window cleaning industry in 1996. In the beginning, I handled residential work, route work, and smaller commercial jobs. One of my regular routes was cleaning all 36 Sheldon Cleaners locations every two weeks, which gave me a strong foundation in consistency, customer service, and attention to detail.
When I turned 18, I was trained in aerial lift operations and high-rise window cleaning. While I spent my first few years operating a brand-new 55-foot Genie lift, I eventually transitioned into rope access work. In 2001, I began cleaning the Amway Grand Plaza, which marked the start of my high-rise career.
As my passion for the industry grew, I attended my first IWCA Convention, where I completed numerous training courses and certifications. That experience inspired me to write the first safety training manual for our company, and I served as the company’s Safety Coordinator for the next 10 years.
Throughout my career, I’ve had the opportunity to train hundreds of window cleaners in both traditional techniques and rope access. Looking back, I’m most proud of helping others develop the skills, confidence, and safety mindset needed to succeed in this industry.
Alright, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Window cleaning has always been in my blood, so that side of the business came naturally. The pressure washing side was a much bigger learning experience. After years of working with unreliable equipment, I made it a priority to invest in the best tools available. But I also learned that even the best equipment can fail.
That’s why I believe in being overprepared. I don’t just have backups—I have backups for my backups. My trailer carries two pressure washers, two 12-volt pumps, and multiple spare parts for nearly every critical component. My goal is simple: if something breaks, the customer should never know there was a problem.
Last year, both of my pressure washers went down on the same job. Instead of telling the customer we had to reschedule, we switched to our backup systems and finished the job without missing a beat. Experiences like that reinforced one of the biggest lessons I’ve learned in business: preparation is everything. Customers hire us because they can count on us, and I take that responsibility seriously
As you know, we’re big fans of you and your work. For our readers who might not be as familiar what can you tell them about what you do?
I’m a second-generation window cleaner, so this industry has been part of my life for as long as I can remember. My dad served as President of the International Window Cleaning Association (IWCA) and was a member of its Glass Committee, so I was fortunate to learn not only how to clean windows, but also the science behind glass, proper cleaning methods, and why using the right techniques matters.
Over the years, I’ve expanded that knowledge into pressure washing and exterior cleaning. I designed and built our pressure washing trailer from the ground up with one goal in mind: to complete large commercial projects as efficiently and reliably as possible. From residential homes to multi-story buildings and parking ramps, we have the equipment and experience to handle jobs of virtually any size.
What I’m most proud of is our commitment to quality and professionalism. We never stop learning, investing in better equipment, or improving our processes. I believe what truly sets A1A apart is the combination of nearly 30 years of hands-on experience, a strong foundation in safety and training, and a commitment to doing every job the right way—not just the fastest way.
Anyone can buy a squeegee or a pressure washer. Experience, preparation, and knowing how to solve problems before they become the customer’s problem—that’s what sets A1A apart.
Can you talk to us a bit about the role of luck?
I was definitely fortunate to come through my years of high-rise rope work safely. The industry has changed tremendously over the years, and today’s safety standards are far better than what we worked with when I started. Looking back, some of the anchor points we trusted decades ago have since rusted away or been removed entirely.
Those experiences taught me that luck can only take you so far. Proper training, quality equipment, and never cutting corners are what keep people safe. That’s why safety has always been such a priority for me. I later wrote our company’s first safety training manual, served as Safety Coordinator for 10 years, and trained hundreds of technicians in safe work practices.
I’ve seen some unbelievable things happen on rooftops and the sides of high-rise buildings, and those experiences reinforced one lesson above all else: never take safety for granted. In this business, preparation and doing things the right way matter far more than luck
Contact Info:
- Website: https://A1Awindowcleaning.Com
- Instagram: https://www.instagram.com/a1awindowcleaning?igsh=bDd1aGxqZDZoZTkx&utm_source=qr
- Facebook: https://www.facebook.com/share/1FNPEy6oUu/?mibextid=wwXIfr
