Today we’d like to introduce you to Lacey Haddad.
Lacey, we appreciate you taking the time to share your story with us today. Where does your story begin?
In 2008, Michigan’s economy was struggling. There were very few opportunities in the Saginaw County area, and a lot of foreclosures. My husband, Ray, owned a tow truck and began buying cars for scrap. He soon realized that many of these vehicles only needed a few repairs to become reliable transportation for someone in need. Instead of scrapping them, he started fixing and selling them.
Within two years, Ray purchased the building at 2005 S. Michigan Ave. in Saginaw, where he and a small team began repairing cars full-time. In 2012, I joined him, and together we grew the repair shop into a professional, community-focused business.
Over time, we invested back into our neighborhood—purchasing nearby buildings and improving their appearance. Today, our auto repair and sales business has grown into a trusted place where people can find quality cars and dependable service.
I’m sure it wasn’t obstacle-free, but would you say the journey has been fairly smooth so far?
We have had to learn a lot about the industry and being business owners. Some months are very slow due to industry and customer needs. These slow times required us to use savings and credit cards to get through them. We had to learn this the hard way and use to rely on credit cards to get through those times. COVID restrictions shut down our auto sales businesses for months. People were required to stay home, so they did not need to repair their cars either. The timing of COVID was also when we predicted to be the busiest, but instead, we were closed. Had we not been as financially proactive in the past, we could have easily gone out of business permanently. We have nine skilled employees whom we have learned to value not only in their compensation, but also in our benefits packages and loyalty to them. Running a business with your spouse has many challenges, but we enjoy being a team and witnessing each other’s personal and professional growth.
Thanks for sharing that. So, maybe next you can tell us a bit more about your business?
Fast, Same-Day Service – You don’t just fix cars; you get people back on the road the same day, showing that you respect their time and understand how important their vehicles are.
Accurate Diagnostics – Your skilled technicians correctly identify problems the first time, saving customers money, stress, and repeat visits — a major differentiator in auto repair.
Personal, Human Connection – A real person answers the phone and provides helpful answers — no frustrating phone trees or automated systems. That personal touch builds trust.
Fair Pricing & Financing Options – You make essential repairs affordable by offering financing and fair prices, showing that you genuinely care about your customers’ needs, not just their wallets.
Years of Proven Experience – Since 2008, you’ve built a reputation for quality, honesty, and reliability — longevity that speaks to your consistency and customer loyalty.
Community-Focused Service – Being locally owned and operated in Saginaw, you’re not a chain — you’re part of the community, and that local pride shines through in how you serve your customers.
One Stop Shop- We can tow your vehicle in, diagnose it, and repair it all with 1 phone call.
Honesty and Trustworthiness – We do not upsell or mislead our customers into unnecessary repairs. We offer clear communication and transparency about repairs, pricing, and timelines.
Do you have recommendations for books, apps, blogs, etc?
Raising good humans and Jay Shetty are my favorite podcast.
Contact Info:
- Website: https://www.garystowingandrepair.com/
- Facebook: https://www.facebook.com/GarysTowingAndRepair
- Other: https://www.garysautosalesinc.com
