Today, we’d like to introduce you to Huyen Nguyen.
Hi Huyen, so excited to have you with us today. What can you tell us about your story?
A-T Nails business has existed on Breton Road near 28th Street for more than 20 years. It was originally owned by Anthony and Tina. They sold the store to me and my partner in 2018, and I have continued the tradition.
Many people have wondered why I haven’t changed the salon’s name, and the reason is that I still have many customers who have been coming here from the beginning. They have great memories of coming here with their loved ones, and I have been moved by their stories. I wanted to continue making wonderful experiences for customers who visit my salon while also making some improvements to match my style.
Since taking over, I’ve made several improvements, such as creating a brand, increasing our social media presence, concentrating on customer feedback, and becoming more personal with each client who walks in.
Let’s dig a little deeper into the story – has it been an easy path overall, and if not, what challenges have you had to overcome?
During COVID-19, my partner chose to back out of the business, forcing me to acquire her portion and borrow money from the bank. I was nervous since we hadn’t been open long, and I wasn’t sure whether I could run this store independently to pay off the debt. The salon also required changes, as everything was being done the old way, such as writing appointments by hand on paper.
I also needed more nail technicians because most of them had left since the change of ownership. However, with the support of my son Quynh and his girlfriend Sandy, I was able to regain my confidence. They assisted me in obtaining new equipment, which enhanced our appointment scheduling process. They assisted me in improving customer ratings, developing an online booking website, and establishing a social media presence.
Appreciate you sharing that. What should we know about A-T Nails?
A-T Nails is a professional salon that provides upscale services performed by skilled professionals, using high-quality materials, and under safe and sanitary conditions.
We are conveniently located in the heart of Grand Rapids, MI 49512. We also often publish on Facebook and Instagram, where we specialize in nail art. Our family-run business is a source of pride for us since we continue to receive business from our former clients after two decades.
What’s next?
I’m looking forward to improving other aspects of the shop, such as better furnishings, equipment, and new methods to enhance the mood.
Contact Info:
- Website: https://atnailsgr.com/
- Instagram: https://www.instagram.com/atnailsgr/
- Facebook: https://www.facebook.com/atnailsgrandrapids?paipv=0&eav=AfYuLCrkU0dt9dwOfd_EVFnxFLFdRi6tXBSpSSIPclQccTOb9FqMYnMxuT3BbtfHTNU&_rdr
