Today, we’d like to introduce you to Haley and Chris Offman.
Hi Haley and Chris, we’d love for you to start by introducing yourself.
Haley: I started working in the title industry almost six years ago and was the in-house Escrow Officer for a luxury realty company in Birmingham. Working with so many well-tenured and experienced people, I learned a lot about titles expeditiously.
Over the years, the title company I started with changed, and I found myself in a position where it was time to move on to something new. That is when I joined Vital Title in a new role as an Account Executive. Working with the team at Vital is such a breath of fresh air. I feel like I am a part of something new with so much opportunity for growth.
Chris: I started within the same family of companies as Haley about two and half years ago, but at the very bottom of the barrel, learning as I went. I spent nearly a year doing data entry and opening new files. So, when I was given the opportunity to move into sales, I jumped on it! I spent the next year as an Account Executive for the Ann Arbor market, spinning my wheels, never feeling like I could truly own my business. I joined Haley at Vital Title at the end of Summer 2023 and haven’t looked back.
We all face challenges, but looking back, would you describe it as a relatively smooth road?
Title, much like real estate, is cyclical. It changes with the economy, so you can be busier than you’ve ever been, and a year later, the market can look different, and you’re struggling to tread water.
We certainly feel like we have suffered some bumps and bruises while navigating the changes in this industry, but we feel like our role with Vital only has room for growth and opportunity.
Thanks – so what else should our readers know about Vital Title?
Vital Title is a family owned business in Farmington Hills, specializing in a tailored approach to real estate closings. We know not every real estate transaction will be the same, so why should the closing experience?
We want each of our clients to feel like their transaction is the most important one, and that means making sure our team is as invested in each closing as the clients who are buying or selling.
We’re always looking for the lessons that can be learned in any situation, including tragic ones like the Covid-19 crisis. Are there any lessons you’ve learned that you can share?
The title industry changed profoundly during the COVID-19 crisis. Before Covid, closings were an hour or more in a stuffy board room during normal 9-5 business hours, whether that was convenient for the buyers and sellers or not. When the world shut down, real estate soldiered on, and closings had to be done. We learned to roll with the punches! Make exceptions and get it done by any means necessary.
My take away is that the title companies who have continued after the crisis and remained successful maintained the “by any means” attitude. Returning to hour-long closings from 9-5 was no longer an option. People want to close remotely, in the evenings, or from their office. We have even closed surgeons from the parking lot of their hospital. People value their time and want things to be done in the most convenient way possible. That is our ethos; we do it by any means necessary and as simply as possible for our clients.
Contact Info:
- Website: vitaltitleamerica.com
- Instagram: instagram.com/offmanteamatvital
- Facebook: https://www.facebook.com/profile.php?id=61552422159568&mibextid=LQQJ4d
Image Credits
Natashia Shaheen and Leslie Hardy of Hardy Cosgrove Real Estate
